Frequently Asked Questions.

You can provide your own content through your personal account. If you wish, CroisierWeb can also help you write the text and choose the images through the “content optimisation” module. Content optimisation module

It depends on the offer you choose: allow on average 4 to 7 days for the Express offer, 1 to 3 weeks for the Business offer and 4 to 8 weeks for the Premium offer. Timelines may vary depending on the website's complexity and how quickly you provide content or approve each step. You can follow your project's progress at any time from your personal account.

Adjustments are made before final approval

Yes, under certain conditions: contact CroisierWeb before development starts. Adjustment fees may apply depending on the project's progress.

The price depends on your needs and the features you want. A personalised quotation is provided free of charge and without obligation before the project starts. View website offers

Before you commit to anything, you receive a first visual proposal along with your quotation. This lets you approve the project's direction and make sure it matches your expectations. This is a limited-time offer reserved for CroisierWeb's first clients.

Yes. On top of the offer you choose, à la carte modules are available to enhance your website: online payment, customer area, bookings, e-learning platform, marketplace and many more. View website offers

The number of revision rounds depends on the offer you choose: 1 round with the Express offer, 1 to 2 rounds with the Business offer, and revisions until full approval with the Premium offer. View website offers

The level of design customisation depends on the offer you choose: based on your brand identity for Express, semi-custom for Business, and 100% custom for Premium. View website offers

Payment is made in two instalments: a non-refundable deposit of 40% of the total amount when the order is confirmed, then the remaining 60% on delivery, before access is handed over. Hosting, maintenance and support services are billed monthly or annually depending on the plan you choose.

Each quotation is valid for 30 days from its date of issue. After that, a new quotation may be needed if the project's conditions have changed.

The deposit paid is retained and any work already completed is billed in proportion to its progress, in accordance with the general terms and conditions of sale.

No. Prices are stated in Swiss francs (CHF) and exclude VAT, as the provider is not subject to VAT.

Every website is optimised according to SEO best practices from the start. However, no provider can guarantee a position on Google or a specific number of visitors, as these results depend on many external factors.

Yes. All websites are designed to provide an optimal experience on desktop, tablet and smartphone.

Once your website is finished, it is installed either with your hosting provider or directly with CroisierWeb. You can then choose to manage it yourself or entrust its hosting, maintenance and future development to CroisierWeb. Hosting & maintenance

For an existing domain, the client must provide the necessary access.

Yes. Depending on the solution chosen (CMS module), you will be able to edit the text, images and some of the content on your website. If you prefer, CroisierWeb can also make these changes for you. CMS module Hosting & maintenance

Yes. Websites are set up with an SSL certificate, basic protections and security best practices to ensure reliable use.

Yes. Information provided for the project is used solely to carry out the assignment and is never shared with third parties. It is processed in compliance with the Swiss Federal Act on Data Protection (FADP) and, for clients in the European Union, the GDPR.

A 30-day warranty after delivery covers the correction of any technical bug related to CroisierWeb's development work. Any request for content changes, new features or revisions after final acceptance is billed separately.

Without a maintenance plan, the website is delivered as is

Yes. They can be cancelled monthly with 30 days' notice.

Updates, fixes and further development are not included after delivery. Maintenance plans are available. Hosting & maintenance

Yes. Once the project is completed and paid for, you fully own your website and its content. My account

You can contact CroisierWeb by phone or by email. If you already have an account, your personal area also lets you follow your project and communicate directly with CroisierWeb. Contact