General Terms and Conditions
Last updated: July 2026 — Croisier Web — Canton of Jura, Switzerland
01 Parties
These General Terms and Conditions (GTC) govern the service relationship between Croisier Web, a sole proprietorship based in the Canton of Jura (Switzerland), owner: Raphaël Croisier (hereinafter "Service Provider"), and any natural or legal person using the services (hereinafter "Client").
02 Scope
These GTC apply to all contracts entered into between the Service Provider and the Client concerning web design, web development, hosting, maintenance, consulting, and support. They supplement any individual quote or contract.
03 Quote and Order
Each collaboration begins with a written quote detailing the services, price, and timelines. The quote is valid for 30 days from its issue date.
An order is confirmed by written acceptance (email or signed quote) together with payment of the deposit.
04 Pricing and Payment Terms
Prices are quoted in Swiss Francs (CHF) and are exclusive of VAT (the Service Provider is not VAT-registered).
- Deposit: 40% of the total amount upon order confirmation, non-refundable.
- Final payment: 60% upon delivery, before transfer of access credentials.
- Payment term: 30 days from the invoice date.
- Late payments incur interest at 5% per annum.
Hosting, maintenance, and support services are invoiced monthly or annually according to the chosen plan.
05 Delivery Timelines
Delivery timelines are specified in the quote and begin upon receipt of the deposit and full delivery of content by the Client. Delays caused by late content delivery or delayed approvals by the Client are the Client's responsibility and may extend the agreed timelines.
06 Client Obligations
The Client agrees to:
- Provide required content (texts, images, logos) within the agreed timeframe.
- Provide approvals and feedback within 7 business days.
- Ensure that provided content does not infringe any third-party rights.
- Make payments in accordance with the agreed terms.
07 Intellectual Property
Upon full payment, all usage rights to the created website are transferred to the Client. The Service Provider retains the right to reference the project in portfolio materials, unless the Client objects in writing.
Third-party tools, libraries, or frameworks used are subject to their respective licenses. The Service Provider accepts no liability for their future evolution.
08 Hosting and Maintenance
Hosting and maintenance services are optional, month-to-month services with 30 days' notice required to terminate. The Service Provider accepts no liability for outages attributable to the hosting provider.
09 Warranty and Corrections
The Service Provider guarantees a 30-day correction period after delivery for technical bugs attributable to the Service Provider. Content changes, new features, or revisions requested after final acceptance will be invoiced separately.
10 Limitation of Liability
The Service Provider's liability is limited to the amount invoiced for the relevant project. The Service Provider accepts no liability for indirect damages, loss of revenue, or business interruption.
11 Termination
In the event of cancellation by the Client, the deposit is retained. Work already completed will be invoiced in proportion to its completion. The Service Provider reserves the right to refuse or terminate a project, particularly if collaboration becomes impossible or if it would breach applicable law.
12 Data Protection
Data collected during the collaboration is used solely for order fulfilment and is not shared with third parties. Data handling complies with the Swiss Federal Act on Data Protection (FADP) and the GDPR for clients in the EU.
13 Governing Law and Jurisdiction
These GTC are governed by Swiss law, in particular the Code of Obligations (CO). Any dispute shall be subject to the jurisdiction of the courts at the Service Provider's place of domicile in the Canton of Jura, subject to mandatory legal provisions.
14 Amendments
The Service Provider reserves the right to amend these GTC at any time. The current version is available on the website and applies to all orders placed after its publication.